{"type":"product","schema_version":"1.0","item_id":"101726236689","canonical_url":"https://tw.bid.yahoo.com/item/101726236689","title":"【823C-3】絕版書七成新《來談品質（Let’s Talk Quality）》Philip B. Crosby1989","subtitle":null,"condition":"全新品","currency":"TWD","observed_at":"2026-08-24T22:33:48.513Z","current_price":299,"original_price":null,"stock_status":"low_stock","available_quantity":1,"sold_quantity":0,"seller":{"id":"Y0672177871","name":"臻品齋書店 2book.tw","positive_rate":null,"rating_count":null},"images":[{"url":"https://img.yec.tw/ob/image/0bca4704-2c38-46e5-a845-e8b854de233c.jpg","role":"main","alt":"商品主圖","width":null,"height":null},{"url":"https://img.yec.tw/ob/image/cf03ec77-a270-46ae-9e3d-c4879fa6bf56.jpg","role":"detail","alt":"商品圖片 2","width":null,"height":null},{"url":"https://img.yec.tw/ob/image/7bb254d4-5856-4f58-a814-5e4c19cc7a2b.jpg","role":"detail","alt":"商品圖片 3","width":null,"height":null}],"description":"這本書是品質管理領域的經典入門，由「零缺陷之父」Philip B. Crosby 所寫。他用最生活、最易懂的語言，把企業裡人人都聽過卻沒人真懂的「品質」講成一套可以落地的管理哲學：品質不是豪華設備，也不是複雜制度，而是每個人每天都能做到的承諾。書中最重要的核心之一，是「品質是免費的」——真正的成本不是把事情做對，而是把事情做錯。Crosby 認為企業失敗往往不是因為犯錯，而是因為不願承認錯、不願改進。這樣的觀念在 1980 年代震撼了全球管理界，直到今天仍然適用。這本書的語氣溫和、有點像老主管坐下來講故事，但句句都在提醒我們：做事的標準要靠自己守住，而不是靠制度逼出來。特別適合想提升團隊文化、改善流程、建立品質思維的老闆與領導者閱讀。我讀完最深刻的感受是——品質說到底，是一種做人做事的態度，而不是一套規範。","shipping_methods":[{"name":"宅配/貨運","fee":0,"currency":"TWD"},{"name":"7-ELEVEN取貨付款","fee":0,"currency":"TWD"}],"lowest_shipping_fee":null,"payment_methods":["ATM轉帳","7-ELEVEN取貨付款"],"category_id":"2092073902","category_name":"行銷/廣告","breadcrumb":[{"id":"3994318","name":"圖書/影音/文具","url":"/tw/%E5%9C%96%E6%9B%B8-%E5%BD%B1%E9%9F%B3-%E6%96%87%E5%85%B7-3994318-category.html"},{"id":"2092064185","name":"圖書與雜誌","url":"/tw/%E5%9C%96%E6%9B%B8%E8%88%87%E9%9B%9C%E8%AA%8C-2092064185-category.html"},{"id":"2092073901","name":"財經企管","url":"/tw/%E8%B2%A1%E7%B6%93%E4%BC%81%E7%AE%A1-2092073901-category.html"},{"id":"2092073902","name":"行銷/廣告","url":"/tw/%E8%A1%8C%E9%8A%B7-%E5%BB%A3%E5%91%8A-2092073902-category.html"}],"view_count":0,"watch_count":0}